:root{--bg: #f4f6f9;--surface: #ffffff;--surface-2: #f8fafc;--border: #e2e8f0;--border-strong: #cbd5e1;--text: #0f172a;--text-muted: #64748b;--text-soft: #94a3b8;--primary: #1e3a5f;--primary-hover: #16304f;--primary-soft: #e8eef6;--accent: #0f766e;--danger: #b91c1c;--danger-soft: #fee2e2;--warning: #b45309;--warning-soft: #fef3c7;--success: #15803d;--success-soft: #dcfce7;--info-soft: #e0f2fe;--info: #0369a1;--radius: 10px;--radius-sm: 7px;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);--shadow: 0 4px 16px rgba(15, 23, 42, .08);--shadow-lg: 0 16px 48px rgba(15, 23, 42, .18);--sidebar-w: 244px}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica 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16px;display:flex;gap:13px;align-items:flex-start;box-shadow:var(--shadow-sm)}.stat-icon{width:38px;height:38px;border-radius:9px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);flex:none}.stat-label{color:var(--text-muted);font-size:12px;font-weight:500}.stat-value{font-size:21px;font-weight:650;letter-spacing:-.02em;margin-top:2px}.stat-sub{font-size:12px;color:var(--text-soft);margin-top:2px}.btn{display:inline-flex;align-items:center;gap:7px;padding:8px 14px;border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--surface);color:var(--text);font-size:13.5px;font-weight:550;cursor:pointer;font-family:inherit;white-space:nowrap;transition:background .12s ease,border-color .12s ease,opacity .12s 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button.active{background:var(--primary);color:#fff}.field{display:flex;flex-direction:column;gap:5px;min-width:0}.field label{font-size:12.5px;font-weight:550;color:var(--text-muted)}.field label .req{color:var(--danger)}input[type=text],input[type=password],input[type=number],input[type=date],input[type=time],input[type=email],input[type=tel],select,textarea{width:100%;padding:8px 11px;border:1px solid var(--border-strong);border-radius:var(--radius-sm);font-family:inherit;font-size:13.5px;background:var(--surface);color:var(--text);outline:none}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #1e3a5f1f}input:disabled,select:disabled,textarea:disabled{background:var(--surface-2);color:var(--text-muted)}textarea{resize:vertical;min-height:76px}.field-error{color:var(--danger);font-size:12px}.field input.invalid,.field select.invalid,.field 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currentColor;gap:3px}.st-badge.st-rescheduled{background:transparent;box-shadow:none;outline:1.5px dashed currentColor;outline-offset:-1.5px}.st-badge.st-cancelled{text-decoration:line-through}.dot{width:9px;height:9px;border-radius:50%;flex:none;display:inline-block}.chip{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:999px;background:var(--surface-2);border:1px solid var(--border);font-size:12px;color:var(--text-muted)}.empty{padding:40px 20px;text-align:center;color:var(--text-muted)}.empty-icon{width:44px;height:44px;border-radius:50%;background:var(--surface-2);color:var(--text-soft);display:grid;place-items:center;margin:0 auto 12px}.empty h3{color:var(--text);margin-bottom:4px}.empty p{font-size:13px}.empty .btn{margin-top:14px}.loading{display:flex;align-items:center;justify-content:center;gap:10px;padding:44px;color:var(--text-muted);font-size:13.5px}.spinner{width:18px;height:18px;border:2px solid var(--border-strong);border-top-color:var(--primary);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.spin{animation:spin .7s linear infinite}.alert{display:flex;gap:10px;padding:12px 14px;border-radius:var(--radius-sm);font-size:13.5px;align-items:flex-start}.alert svg{flex:none;margin-top:1px}.alert-error{background:var(--danger-soft);color:#7f1d1d}.alert-warning{background:var(--warning-soft);color:#78350f}.alert-info{background:var(--info-soft);color:#075985}.alert-success{background:var(--success-soft);color:#14532d}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;z-index:60;display:flex;align-items:flex-start;justify-content:center;padding:32px 16px;overflow-y:auto}.modal{background:var(--surface);border-radius:12px;box-shadow:var(--shadow-lg);width:100%;max-width:620px;animation:modal-in .16s ease-out}.modal.modal-lg{max-width:860px}.modal.modal-xl{max-width:1180px}.modal.modal-sm{max-width:440px}@keyframes modal-in{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}.modal-header{display:flex;align-items:center;gap:10px;padding:16px 20px;border-bottom:1px solid var(--border)}.modal-header h2{display:flex;align-items:center;gap:8px}.modal-body{padding:20px}.modal-footer{display:flex;gap:8px;justify-content:flex-end;padding:14px 20px;border-top:1px solid var(--border);background:var(--surface-2);border-radius:0 0 12px 12px}.toasts{position:fixed;right:18px;bottom:18px;z-index:90;display:flex;flex-direction:column;gap:8px;max-width:min(400px,calc(100vw - 36px))}.toast{display:flex;gap:10px;align-items:flex-start;background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--primary);border-radius:var(--radius-sm);padding:11px 13px;box-shadow:var(--shadow);font-size:13.5px;animation:toast-in .18s ease-out}@keyframes toast-in{0%{opacity:0;transform:translate(12px)}to{opacity:1;transform:none}}.toast-success{border-left-color:var(--success)}.toast-error{border-left-color:var(--danger)}.toast-warning{border-left-color:var(--warning)}.toast svg{flex:none;margin-top:1px}.toast-success svg{color:var(--success)}.toast-error svg{color:var(--danger)}.toast-warning svg{color:var(--warning)}.toast-info svg{color:var(--info)}.login-page{min-height:100vh;display:grid;place-items:center;padding:24px;background:linear-gradient(160deg,#1e3a5f,#24507f 55%,#0f766e 140%)}.login-card{width:100%;max-width:400px;background:var(--surface);border-radius:14px;box-shadow:var(--shadow-lg);padding:32px 30px}.login-brand{display:flex;flex-direction:column;align-items:center;gap:10px;margin-bottom:24px;text-align:center}.login-brand-mark{width:52px;height:52px;border-radius:14px;background:var(--primary);color:#fff;display:grid;place-items:center}.login-brand h1{font-size:21px}.login-brand p{color:var(--text-muted);font-size:13px}.login-form{display:flex;flex-direction:column;gap:14px}.login-footer{margin-top:20px;text-align:center;font-size:11.5px;color:var(--text-soft)}.public-card{max-width:520px}.public-card h1{font-size:20px}.public-body{display:flex;flex-direction:column;gap:14px;font-size:13.5px;line-height:1.6}.public-body p{color:var(--text-muted)}.public-steps{display:flex;flex-direction:column;gap:10px;margin:0;padding-left:18px;color:var(--text-muted);font-size:13px}.public-download{display:flex;flex-direction:column;gap:9px}.download-btn{display:flex;align-items:center;gap:11px;width:100%;padding:12px 14px;text-align:left;border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);font-family:inherit;color:var(--text);cursor:not-allowed;opacity:.72}.download-btn strong{display:block;font-size:13.5px;font-weight:600}.download-btn span{display:block;font-size:11.5px;color:var(--text-soft)}a.download-btn{cursor:pointer;opacity:1;text-decoration:none;transition:border-color .15s,background .15s}a.download-btn:hover{border-color:var(--accent);background:var(--surface-hover, var(--surface))}.chat{display:flex;flex-direction:column;gap:14px}.chat-msg{display:flex;gap:10px;align-items:flex-start;max-width:86%}.chat-msg.from-panel{align-self:flex-end;flex-direction:row-reverse}.chat-avatar{width:28px;height:28px;border-radius:50%;background:var(--surface-2);color:var(--text-muted);display:grid;place-items:center;font-size:10.5px;font-weight:650;flex:none}.chat-msg.from-panel .chat-avatar{background:var(--primary-soft);color:var(--primary)}.chat-bubble{background:var(--surface-2);border:1px solid var(--border);border-radius:12px;padding:9px 12px;min-width:0}.chat-msg.from-panel .chat-bubble{background:var(--primary-soft);border-color:transparent}.chat-meta{display:flex;gap:8px;align-items:baseline;flex-wrap:wrap;font-size:11.5px;color:var(--text-soft)}.chat-meta strong{font-size:12.5px;font-weight:600;color:var(--text)}.chat-body{font-size:13.5px;line-height:1.55;white-space:pre-wrap;margin-top:3px}.note-form{display:flex;flex-direction:column;gap:9px}.note-list{display:flex;flex-direction:column}.note-item{display:flex;gap:11px;padding:13px 0;border-bottom:1px solid var(--border)}.note-item:last-child{border-bottom:none}.note-avatar{width:30px;height:30px;border-radius:50%;background:var(--primary-soft);color:var(--primary);display:grid;place-items:center;font-size:11px;font-weight:650;flex:none}.note-content{flex:1;min-width:0}.note-meta{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-soft);margin-bottom:3px}.note-meta strong{color:var(--text);font-weight:600;font-size:12.5px}.note-body{white-space:pre-wrap;word-break:break-word;font-size:13.5px}.note-actions{display:flex;gap:2px}.detail-list{display:flex;flex-direction:column}.detail-row{display:flex;gap:12px;padding:9px 0;border-bottom:1px solid var(--border);font-size:13.5px}.detail-row:last-child{border-bottom:none}.detail-row dt{color:var(--text-muted);width:45%;max-width:190px;flex:none;margin:0}.detail-row dd{margin:0;flex:1;min-width:0;word-break:break-word}.timeline-item{display:flex;gap:12px;padding:11px 0;border-bottom:1px solid var(--border);align-items:center}.timeline-item:last-child{border-bottom:none}.timeline-time{font-variant-numeric:tabular-nums;font-weight:650;font-size:13.5px;width:56px;flex:none}.timeline-bar{width:3px;border-radius:2px;align-self:stretch;flex:none;background:var(--border-strong)}.timeline-item.tl-confirmed .timeline-bar{width:5px}.timeline-item.tl-rescheduled 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